Simultaneously with the live production we have also started training batches at Thane and Kalyan.  The trainees whom we recruit are preferred to be from science or pharmacy background to enhance the quality of transcription at basic levels.  We give them training in all the fields essential to be a professional and standalone medical transcriptionist, .i.e. Medicine, Transcription, typing, English, computers with the highly trained persons from our own team who are certified general practitioners.

BPO BASICS:
The ABCs of off shoring, BPO Basics provides the basic level information about Business Process Outsourcing and the concept of outsourced call center from definition to Buzzwords.

What is BPO?:
All Outsourcing activities can be classified into three types. Basic/Traditional outsourcing services, which curb direct costs, such as hardware/software maintenance and operation costs. The second types of outsourcing helps lower “indirect” costs and achieve efficiencies in areas related to business processes.  This is termed Business Process Outsourcing. At the highest level, is the Business Transformation Outsourcing? Simply put, BPO is the delegation of one or more business processes to an external provider who in turn provides services for the selected process based on certain defined and measurable performance criteria specified by your organization.  This generally involves an organization's non-core processes.

BPO BUZZWORD (TERMINOLOGY):
* Nearshore outsourcing or 'nearshoring' is outsourcing within nearby region or neighboring country.
* Service Level Agreement (or SLA) - An SLA is a contract defined by the buyer and defines the nature, cost and conditions of the outsourcing services to be provided    by the service provider. Examples of SLA metrics include Response time, Quality etc. 
* Outsourcing can be onshore, near shore, offshore or a combination of both onshore and offshore. Business Process Outsourcing and Offshoring are sub sects of    outsourcing. 
* Onshore refers to the business process being carried out at the organization's location itself. 
* Offshoring refers to an organization's business process being carried out at the remote site.
* Information technology Outsourcing (ITO) refers to outsourcing of IT services (Infrastructure and applications) to a third party.
* Business Process Outsourcing refers to the business process outsourced to the service provider, e.g. technical support wherein the service providers provides
   this service to the organization's customers. 

WHY OUTSOURCE?:
BPO is growing because companies want to focus on their core businesses.  Companies worldwide feel the need to shed their ancillary processes, free up internal resources to focus on their core business competencies.  BPO is a strategic management tool that can help organizations to improve process level efficiency and effectiveness, as well as reduce costs.