Terms & Conditions that will be apply on medical transcription services of Mascot Technologies rendered by us.
- We proudly welcome you to Mascot Technologies where it provides services subject to the following Terms of Service, which may be CHANGED by us from time to time without notice to you. In addition, when using particular Mascot Technologies services, you and Mascot Technologies shall be subject to Terms and conditions of Mascot Technologies or any guidelines or rules applicable to such services which may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into the Terms of Services.
- We assess the audio/video files which we receive and then declare the transcription category pricing, TAT and quality according to its category. Category C audio is transcribed at client’s risk and Mascot Technologies may demand full upfront payment for Category C audios.
- Clients are expected to pay 50% of the estimated bill as a token of advance, decided by the management of Mascot Technologies Service.
- Invoices are due within 10 days of the receipt. Discrepancies, if any, should be reverted within 3 to 5 days of the invoice date.
- Mascot Technologies shall not be held liable for any loss or destruction of materials submitted by client, including but not limited to, losses incurred in the return shipping of sources back to client.
Under no circumstances will Mascot Technologies, we accept "Master" or "Original" source tapes or materials.
Client hereby acknowledge that the source materials submitted to Mascot Technologies, be they VHS, DVD, miniDV, DVCAM, Audio Cassette, or any other type of media, are of zero ($0.00) commercial value.
- Mascot Technologies invoices are payable by the respective client entities not the individual who represents the client.
Quality delivered by Mascot Technologies during No Obligation Trial is the indication of quality. We assume that sample audio material submitted is the best representation of the lot.
- Client accepts that occasionally there will be unavoidable inaccuracies due to poor audio quality, obscure regional slang or dialect, unfamiliar proper names and nouns and in rare occasions, may be due to human negligence.
- Transcription services rendered by Mascot Technologies do not include any research or proofing to determine the correct spelling of proper nouns, geographical locations, technical jargon or slang. The client also acknowledges that spoken word is often very distinct from proper grammar. In particular, most people talk in run-on sentences, as such Mascot Technologies will make a good faith effort to determine when one sentence ends and the next begins. However, client must accept that this is a judgment call and must agree that Mascot Technologies will make no effort to correct grammar or proof-read material for grammar.
- Any claims of defect by the client must be submitted within 7 days of the completed transcript being forwarded to the e-mail account the client specified when establishing an account with Mascot Technologies.
- Mascot Technologies does offer rush services (hereinafter "Rush Service") defined as transcription performed within 2 to 12 hours at 30% to 100% premium of receipt of Source Materials from client. However, there is a limitation to how much Rush Service Source materials can be handled at any given time. Client agrees to contact Mascot Technologies in advance of submitting any materials for Rush Service. Mascot Technologies accepts Rush TAT service at client's risk and failing to deliver within timeframe the premium will not be charged.
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