We proudly state our tie-up with five large institutes and companies in Mumbai, Pune, Dadar and  Kalina with whom we exchange quality work and plans for growth simultaneously.  So, including their daily productivity, our client can call us responsible for handling over 15000 lines in a day with 98.5% accuracy.  Client’s satisfaction is our ultimate goal and motivation behind doing this business

INDIA ADVANTAGE:  India's technological advances are noteworthy.  Several Fortune 500 companies have opened centers here, to benefit from the technologically skilled, highly educated, motivated workforce.  Companies like GE, and American Express, have successfully demonstrated the benefits with total annual savings of few hundred million dollars between them alone.   Also India leads the world in quality adherence, which is stated, from the fact that India has the highest number of Maturity Level 5 organization in the world.  A major reason why Global Corporations are outsourcing to India today is Productivity Improvement and Quality Improvement.  A study by a leading research organization shows that when processes are off shored to India, companies not only get the advantage of low cost but also experience improvement in productivity and quality.  India's Advantage as the BPO destination can be summarized as follows:

• Two million graduates each year (Existing Pool: over 25 million).
• Bangalore - the silicon valley of India has the highest number of software professionals in the world taking the first place from Osaka, Japan.
• English speaking and IT savvy workforce suitable for an outsourced call center.
• Indians view BPO jobs as a good career option.
• Availability of qualified personnel across various industries.
• Cost reduction up to 50%.
• Government support for Call center & BPO industry.
• Improving telecom infrastructure to meet outsourced call center requirements.
• Adherence to leading quality practices by various organizations.
• Certifications are given importance.
• Lower infrastructure costs.
• Favorable time lag: 12 hours with US & 5 hours with Europe.
• Overnight turnarounds possible.
• Resources with experience of financial and legal systems similar to the west.
• Strong domestic IT services industry to support BPO industry.

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